What to Expect

imogen-todd

Contacting Me

Contacting me via email or this website is the best way to enquire about my services and book an initial consultation.

I will let you know the anticipated wait time for support and will offer an appointment if available. At times, there may be a waitlist for support, in which I may provide suggested resources to support you in the interim.

I am also listed on the Independent Network of Expert Sex Therapists website.

Unsure whether this is the right service for you?
No worries. I offer free 15-minute phone consultations to discuss my service and whether this is the right fit for you.

Referrals

I accept self-referrals and referrals from professionals. I now accept Mental Health Care Plans, which means clients will be eligible for a rebate of $87.25 per session for 10 sessions per calendar year. Please get a Mental Health Care Plan and referral from your GP to access this rebate.

I do not currently accept NDIS funded clients.

Fees

I am currently accepting online and in-person clients.
I work Monday-Thursday with limited after-hours appointments available.

Fee Schedule:

$195 per 50 minutes

Medicare rebate with Mental Health Care Plan:

$87.25 per session rebate for 10 sessions per calendar year

Fee Payment:

Your session fee will automatically be paid halfway through your session and you will receive a copy of your paid invoice after the session. You will provide your bank/card details upon completing your intake form. Please note that these details are kept secure. Please contact me for alternative payment options.

Cancellation Policy

I follow a strict cancellation policy. Once you book an appointment, one hour is reserved for you. If notice of less than 48 hours is given to cancel, you will be charged 100% of the session fee.

Please provide adequate notice if you are unable to attend your appointment.

Privacy and Confidentiality

As a standard rule, all information shared with myself is kept private and confidential. This includes any initial emails or enquiries prior to an appointment. There are times where confidentiality may be limited:

  • •Where there is concern for your immediate safety or the safety of someone else
  • •Where child protection issues are raised
  • •Notes have been subpoenaed in court
  • •A serious crime, that has not been dealt with by the Police or the Courts, has been disclosed

I will provide you with a copy of my confidentiality statement for you to sign before the initial session. I will discuss confidentiality with you in your initial session and at other relevant times. Please feel free to raise any questions or concerns about confidentiality. If I have to break confidentiality for any of the above reasons, I will discuss this with you if it is safe to do so.

Halaxy

I use Halaxy, a software management program designed for healthcare. This software has world-leading data protection with bank grade data encryption.

Your personal data and information are stored safely and will not be shared.

To find out more about Halaxy security, please visit their website: https://www.halaxy.com/article/security.

Code of Ethics

As a qualified Social Worker and Psychosexual Therapist, I operate my practice under two separate codes of ethics. I am bound by the Australian Association of Social Workers (AASW) Code of Ethics and the Society of Australian Sexologists (SAS) Code of Ethics.
If you would like more information on these codes, please visit:

AASW Code of Ethics

SAS Code of Ethics